South Florida’s Largest Family-Owned Senior Living Operator Achieves Top Ranking for Second Consecutive Year
The Palace Group, South Florida’s largest family-owned senior living operator, has been named the No. 1 Best Large Workplace in Aging Services by Fortune for 2024, marking its second consecutive year at the top. This prestigious recognition highlights the company’s ongoing commitment to creating a positive and supportive work environment, solidifying its reputation as one of the best employers in the country.
A Mark of Excellence
The Fortune ranking is based on a comprehensive analysis of survey responses from over 181,000 employees within the aging services industry. Nearly 100 percent of The Palace Group’s 1,600-plus employees rated the company as a great place to work, significantly surpassing the national average for U.S. companies.
Helen Shaham, president and founder of The Palace Group, along with her husband Jacob, expressed immense pride in the recognition. They highlighted the dedication and commitment of the team, which extends beyond exceptional care for residents to fostering a culture of mutual respect and camaraderie among employees.
“This award reaffirms the positive culture we’ve cultivated across all our communities,” said Shaham. “Our success stems from our unwavering focus on both employee satisfaction and exceptional resident care, which are the cornerstones of our mission at The Palace.”
Surveying Employee Satisfaction
The Fortune survey focused on key aspects of workplace culture, such as trust in management, loyalty, accessibility of leaders, feelings of respect, and employee pride in their work. Employees at The Palace Group, ranging from full-time and part-time staff to management, participated in the survey, offering confidential feedback that was carefully analyzed by Great Place to Work® to determine the winners.
In addition to employee satisfaction, The Palace Group’s commitment to employee development, work-life balance, and fostering a family-like atmosphere stood out. According to Andrea Rodriguez, vice president of human resources at The Palace Group, the family-oriented environment was cited as the number one reason employees felt a strong connection to the company.
Focus on Employee Development and Retention
The Palace Group places a significant emphasis on promoting from within, ensuring that employees have ample opportunities for growth and advancement. All executive directors, for example, have been promoted from within the company, with some starting as community receptionists or customer service specialists.
One of the standout programs at The Palace Group is the CAP (Career Advancement Program), which helps team members grow professionally by offering mentorship, job training, and leadership development. Additionally, the company’s Paltec training program ensures that employees understand The Palace Group’s mission and are equipped with the skills necessary to deliver outstanding service to residents.
This focus on professional development contributes to a high level of employee retention. All department managers at The Palace Group have been with the company for over a decade, and the longest-tenured employee has worked at The Palace for an impressive 42 years. Furthermore, 80 team members have served the company for over 20 years, underscoring the organization’s ability to maintain a loyal and dedicated workforce.
A Strong Community of Care
The Palace Group’s services are well-regarded in the senior care sector, offering a comprehensive range of care options, including independent and assisted living, memory care, nursing and rehabilitation, home health, and pharmacy services. Since its founding in 1980, the company has played a vital role in enhancing the lives of seniors in the region, creating a family-friendly atmosphere that extends to both residents and employees.
The company’s success in maintaining high employee satisfaction while providing exceptional resident care is reflected in its consistent recognition as one of the best workplaces in the country.
Conclusion
The Palace Group’s second consecutive recognition as Fortune’s Best Large Workplace in Aging Services is a testament to the company’s commitment to its employees, its culture, and its mission to deliver high-quality care to seniors. By fostering a work environment that values trust, development, and a sense of belonging, The Palace Group continues to set the standard for excellence in both employee satisfaction and senior care.
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